Shipping & Delivery – First Walkers Orthopaedic Kids’ Shoes

Shipping Within Australia

FREE Express Shipping Australia-Wide! All orders are packed and dispatched within 2 business days from our Sydney warehouse. We ship via Australia Post Express with estimated delivery times as follows:

East Coast Metro Areas	1 - 3 business days
Metro Adelaide and Perth	2 - 4 business days
Country & Remote Areas	2 - 5 business days

European Union Orders

If you're located in the EU, enjoy a localised shopping experience and faster delivery by visiting our European store: https://firstwalkers.com.

International Shipping

FREE standard international shipping is available on all orders worldwide. Orders ship within 2 business days from our Sydney, Australia warehouse and are delivered by Australia Post and local postal services. Most shipments include tracking or signature on delivery where available.

Please note that as a result of the recently introduced changes to the import tariff requirements set out in US Executive Order 14324, Australia Post has joined a number of international postal operators to temporarily suspend partial postal services to the United States (US) and Puerto Rico, effective immediately until further notice.

This decision has been made to ensure compliance with the new US Customs and Border Protection (CBP) requirements. Specifically, the requirement for duties and taxes to be prepaid on all shipments prior to their arrival in the US. The key changes are as follows:

1.    Suspension of the de minimis USD$800 threshold exemption.
2.    New mandatory customs declaration requirements.
3.    Duties for imported goods to be collected prior to goods entering the US.

Estimated International Delivery Times:

Canada	8 - 14 business days
Hong Kong	7 - 12 business days
Japan	7 - 12 business days
Malaysia	7 - 12 business days
New Zealand	6 - 10 business days
Singapore	6 - 10 business days
South Korea	6 - 10 business days
United Kingdom*	6 - 10 business days
United States	Temporarily suspended

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.

Taxes & Customs Duties

United Kingdom Customers

Important Notice: UK Customs may incorrectly apply VAT on children’s footwear. However, kids' shoes are VAT exempt in the UK.

Additionally, no customs duties should apply to goods valued under £135. If you receive a customs charge, refer to this official UK guide: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty.